Information for LMS Providers

With the launch of our Listing-level Calltracker solution, dealers using Lead Management Systems (LMSs) can now seamlessly integrate accepted and missed call leads directly into their LMSs, streamlining lead management and enhancing efficiency. To ensure these new emails can be received and the call and listing information within them is parsed correctly, LMS providers need to review their configuration setup based on the information provided below and make adjustments, if needed.

"From" e-mail address:
Both e-mails about accepted and missed calls will be sent from the e-mail address no-reply@rtm.autoscout24.com

Subject pattern:

Accepted call e-mails

NL: Klantnr: [sell_ID]. Aangenomen oproep voor [make] [model] ([MIA]/[NFM])
BE-NL: Klantnr.: [sell_ID]. Beantwoordde op [time] een oproep over deze [make] [model], uit ([MIA]) tier
BE-FR: N° client : [sell_ID]. Appel reçu à [time], [make] [model] ([MIA])
FR: N° client : [sell_ID]. Appel reçu à [time], [make] [model] ([MIA])
IT: SellID [sell_ID] - Richiesta telefonica accettata alle [time], [make] [model] ([MIA])

Missed call e-mails

DE: Knd.-Nr: [sell_ID]. Verpasster Anruf um [time], [make] [model] ([MIA]/[NFM])
NL: Klantnr: [sell_ID]. Gemiste oproep voor [make] [model] ([MIA]/[NFM])
BE-NL: Klantnr.: [sell_ID]. Miste op [time] een oproep over deze [make] [model], uit ([MIA]) tier
BE-FR: N° client : [...]. Appel manqué à [time], [make] [model] ([MIA])
FR: N° client : [...]. Appel manqué à [time], [make] [model] ([MIA])
IT: SellID [sell_ID] - Richiesta telefonica senza risposta alle [time], [make] [model] ([MIA])

E-mail body:

Both e-mails will include the following commented out XML snippet in the e-mail body containing all the essential data related to the call and listing:

    <lead>
      <vehicle>
        <internalId>Test1234-5</internalId>
        <make>Skoda</make>
        <model>Citigo</model>
        <version>1.0 MPI Ambition DO NOT DELETE</version>
        <firstRegistration>05/2019 EZ</firstRegistration>
        <mileage>34678</mileage>
        <price>6729</price>
        <currency>EUR</currency>
        <fuel>Benzin</fuel>
        <power>44 kW</power>
        <transmission>Schaltgetriebe</transmission>
        <bodyColor>Grau</bodyColor>
        <conditionType></conditionType>
        <listingLink>https://www.autoscout24.de/angebote/-0ff4641b-cbe9-44a=7-aa18-66f1ee8f77a9</listingLink>
      </vehicle>
      <potentialBuyer>
        <name></name>
        <email></email>
        <phone>+385913342788</phone>
        <message></message>
        <country>www.autoscout24.de</country>
        <userDateTime>19.02.2024, 17:02:00</userDateTime>
        <webServiceGenerated>false</webServiceGenerated>
      </potentialBuyer>
    </lead> -->